PilotLedger Help Center for Part 107 Drone Pilots

What you can still do: Everything. Create quotes, send invoices, log jobs, accept payments, all of it. The banner is just a reminder.

What's coming: If you don't subscribe by the end of grace, the account moves to read-only mode for 4 days (or 7 days under extended grace), then to lockout.

To resolve: Click Subscribe Now on the banner, or go to Settings → Subscription and choose a plan.

What you can still do: View all records, search with Cmd+K, export PDFs and reports, delete records.

What's blocked: Creating new records, editing existing ones, sending invoices, accepting new payments.

Fix: Subscribe to any plan from Settings → Subscription or click Subscribe Now on the read-only banner. Full access restores immediately.

Your data is safe. Nothing has been deleted, archived, or modified. The lockout screen is just blocking the app surface until you subscribe.

Fix: Click Subscribe Now on the lockout screen. Choose Pro ($39/mo), Pro+Directory ($59/mo), or Team ($129/mo). Annual options are also available. Full access restores immediately.

If you believe this is an error: Email [email protected] with your account email and we'll look into it.

Fix — in order:

1. Make sure your query is at least 2 characters. Single-letter searches return nothing on purpose.
2. Try a partial match instead of an exact phrase. Search reads inside line items and JSON content, but exact-quote matching isn't supported.
3. If the modal won't open with Cmd+K, try the search pill in the top-right of the desktop nav, or the magnifying-glass icon in the mobile drawer.
4. Refresh the page once. Search relies on a fresh page session in some edge cases.

If results are still missing after these steps, email [email protected] with the exact query and what you expected to find.

Quick map:

• Calendar: Work menu — or use the inline shortcut in the top nav.
• Clients: Sales menu — or use the inline shortcut in the top nav. Also under Setup.
• Documents: Work menu — also under Setup.
• Flight Log: Work menu — also under Fleet.
• Mileage: Work menu — also under Money.
• Reports: Money menu.
• Aircraft & Maintenance: Fleet menu.

Or just hit Cmd+K (Ctrl+K on Windows) and type what you're looking for — global search will jump you straight to it.

Fix:

1. Click the Log In button or refresh the page.
2. Enter your email and password.
3. If you were in the middle of creating a quote, check Saved Quotes — auto-save may have preserved your work.

Fix:

1. Double-check that you're using the correct email address.
2. Make sure Caps Lock is off.
3. Click Forgot Password? on the login screen.
4. Enter your email address and click Send Reset Link.
5. Check your email (including spam folder) for the reset link.
6. Click the link and set a new password.

Fix:

1. Make sure your company information is filled in (Settings > Company Info).
2. Check that the quote/invoice has at least one line item with a description and amount.
3. Ensure the client information is complete (name at minimum).
4. Try clicking Generate again. If it still fails, save the quote as a draft and reload the page, then try again.

Fix:

1. Go to Settings > Email Configuration.
2. Verify your SMTP host, port, username, and password are correct.
3. Click Send Test Email to check if emails go through.
4. If using Gmail, make sure you're using an App Password, not your regular password.
5. Check that port 587 (TLS) or 465 (SSL) is not blocked by your network.

Fix: If you’re on the current release this should not happen anymore. If a customer still sees it, have them hard-refresh the page (the service worker may be serving a stale copy), or resend the invoice to generate a fresh link.

Fix: Current release fixes this. If a customer still reports it, ask them to hard-refresh or clear their browser cache.

Fix: Open the invoice editor and confirm that either Credit/Debit Card or ACH Bank Transfer is checked. At least one Stripe method must be enabled for the payment link to be live. Save and resend if needed.

Fix: This is intended behavior — when only offline methods are on, the pay page shows instructions instead of a payment button. If you want the customer to pay online, open the invoice editor and enable Credit/Debit Card (or ACH), then resend.

Fix:

1. Go to Settings > Payment Processing.
2. Check that your Stripe status shows “Connected” (green).
3. If it shows “Not Connected” or “Pending”, click Connect with Stripe to complete or redo the onboarding.
4. After connecting, resend the invoice to generate a fresh payment link.

Fix:

1. Check the quote status in your Saved Quotes list. If it's "Expired", the link is disabled.
2. Make sure the quote hasn't been deleted.
3. Resend the quote email to give the client a fresh link.
4. If the quote has expired, you can duplicate it and send the new version.

Fix:

1. Check the file size. Maximum is 10 MB per receipt.
2. Supported formats: JPG, JPEG, PNG, PDF.
3. If using a phone camera, try reducing the photo quality setting or use the built-in compression (PilotLedger auto-compresses images over 2 MB).
4. Try a different browser if the upload button isn't responding.

Fix:

1. Clear your browser cache: Settings > Privacy > Clear browsing data.
2. Disable any ad blockers or content blockers for findadronepilot.com.
3. Make sure JavaScript is enabled in your browser.
4. Try a different browser (Chrome works best).

Fix:

1. iPhone: You must use Safari. Chrome and other browsers on iOS don't support PWA install.
2. Android: Use Chrome or Edge. Open the site, tap the three-dot menu, look for "Install app" or "Add to Home screen".
3. Make sure you're on https://pilotledger.com (not http).
4. If the option still doesn't appear, try logging in first, then look for the install prompt.

Fix:

1. Clear your browser cache — this forces fresh files to download.
2. Check your internet connection — try loading other websites to compare.
3. Close unnecessary browser tabs. Each tab uses memory.
4. If using the mobile app, try closing and reopening it.
5. If the problem persists, contact support with details about your browser and connection type.

Fix:

1. Make sure your directory listing is active: Settings > Public Profile > Listed on Directory = Yes.
2. Make sure you have services selected on your profile — if no services are selected, you cannot be matched with any RFPs.
3. Make sure you have states selected — you will only receive RFPs for states you serve.
4. Check that your subscription includes directory access (Pro + Directory or Team plan).
5. Check your email spam folder — RFP notifications come from [email protected].
6. If everything looks correct and you are still not receiving RFPs, contact [email protected].

What to check:

1. Verify you've entered a valid certificate number (format: typically 7 digits).
2. Check that the uploaded image is under 5 MB (JPG, PNG, or PDF).
3. Certificate number is required for directory listing — without it, your profile won't appear in search results.
4. If the image upload fails, try a smaller file size or different format.

What to check:

1. The toggle requires an active Stripe Connect account.
2. Go to Settings > Payment Processing to check your Stripe status.
3. If status shows "Pending," you need to complete the Stripe onboarding process.
4. If you just completed onboarding, wait a few minutes and refresh the page.

What to check:

1. Verify your Stripe Connect status is "Active" in Settings.
2. Ensure the invoice has a payment link enabled (check the original quote had online payment toggled on).
3. Have the client try a different browser or clear their cache.
4. If using Payment Protection, the client must create an account first — share the Client Portal link.
5. Check if the invoice status is already "Paid" — it may have been marked paid manually.

What to do:

1. You have 7 calendar days to respond from the date you receive the dispute notification email.
2. Log in to your dashboard and review the invoice and delivered files.
3. Gather evidence that your deliverables match the accepted quote specifications (screenshots, file listings, reports).
4. Respond through PilotLedger with your evidence and explanation.
5. PilotLedger will review both sides and make a binding decision.

Fix:

1. Check that your phone's clock is correct. TOTP codes are time-based — if your clock is off by more than 30 seconds, codes will be rejected. Go to your phone's Date & Time settings and enable automatic time.
2. Make sure you're entering the code for "PilotLedger" in your authenticator app, not a code for another service.
3. Codes refresh every 30 seconds. If a code is about to expire, wait for the next one.
4. Try using a backup code instead. Enter one of the 10 backup codes you saved during 2FA setup.
5. If nothing works, contact [email protected] with proof of identity to have 2FA removed from your account.

Fix:

1. Wait 15 minutes and try again. The lockout expires automatically.
2. Use Forgot Password on the login screen to reset your password. The reset link bypasses the lockout — you can log in immediately after resetting.
3. If you believe someone else is trying to access your account, reset your password immediately and enable 2FA in Settings > Security.

Fix:

1. If you are inside the US or Canada and still see this, you may be on a VPN that reports a foreign location. Turn the VPN off and try again.
2. If you are genuinely traveling abroad, email [email protected] and ask for a temporary travel window. Support can grant short-term access to your account.
3. Once your trip is over, no action is needed. Access from the US or Canada always works.

Fix:

1. Turn off your VPN or proxy and try again. This is the most common fix.
2. Connect from a normal home or office internet connection rather than a hosting or data-center network.
3. On a corporate network, check with your IT team whether traffic is routed through a cloud proxy, and try a different connection if so.

Fix:

1. Enter your street address exactly as the post office knows it (house number and street first, with the unit or suite as a separate part).
2. Double-check the city, state, and ZIP code match the street.
3. Avoid using only a suite or PO box line as the main street address.
4. If your address is valid and still rejected, email [email protected] and we will help you get set up.

Fix:

1. Keep the job tab open and the progress bar visible until it reaches 100 percent. Closing the tab cancels the file in progress.
2. For very large files (over 100 MB), use a stable wired or strong Wi-Fi connection. Large files upload in parts, so they tolerate brief hiccups better than one big transfer.
3. If a file failed, just upload it again. Files that already finished stay put; you only need to redo the failed ones.
4. If every upload fails instantly, check that your internet is working and that an ad blocker or firewall is not blocking the upload.

Fix:

1. Open the job, confirm the deliverable files are still listed, and click Send to Client again to send a fresh email and link.
2. Double-check the client's email address before resending.
3. Ask the client to click the most recent Download Your Files button, not an older email.
4. The delivery page works in any modern browser. If files will not download, have the client try a different browser or turn off a strict pop-up or download blocker.